Hire Policies

HIRE PROCESS

To secure a hire, customers must complete a booking through the website for their selected item and hire dates.

Once a booking is placed, the item is reserved exclusively for the selected dates and is removed from availability for other customers.

A booking is not confirmed until full payment of the hire fee and deposit has been received.

After confirmation, customers will receive an email containing booking details including hire dates and delivery or collection information.

Customers are responsible for ensuring all details entered at checkout are accurate, including hire dates, delivery address and contact information.

Any changes to a booking must be requested as early as possible and are subject to availability.

DELIVERY AND SHIPPING

Local delivery Toowoomba:

Local delivery within the Toowoomba region is free of charge.

Delivery is completed on the day prior to the hire period.

Deliveries are made up until 7 pm and no later.

Customers will be contacted prior to delivery to confirm a delivery time.

Customers must ensure that someone is available to receive the delivery where required.

Postal delivery Australia wide:

Postal delivery is available Australia wide at a flat rate of $20.00.

This fee includes express postage and a return postage slip.

All orders are dispatched within 24 hours of booking confirmation.

Customers must advise if a signature is required on delivery. Orders are otherwise sent without signature.

Customers are responsible for ensuring the delivery address provided at checkout is correct and secure.

Estimated delivery times after dispatch:

Brisbane: 1 business day

Rest of Queensland: 1 to 3 business days

New South Wales: 1 to 2 business days

Victoria: 1 to 3 business days

South Australia: 1 to 3 business days

Western Australia: 2 to 3 business days

TRY ON SERVICE

Try on appointments are available within the Toowoomba region only.

Appointments may be arranged via Instagram or email.

Try on appointments are complimentary provided the customer proceeds with a hire booking. If no booking is made, a travel fee of $15.00 will apply.

Appointments are one hour in duration.

A maximum of three garments may be selected per appointment.

Garments are delivered to the customer’s home for the appointment.

We may remain on site or in close proximity unless assistance is requested.

Customers must be available at the agreed time. Late arrivals may result in reduced appointment time or cancellation.

Should any damage occur during a try on appointment, the customer remains liable for any cleaning costs or, where required, the full replacement value of the garment.

RETURNS AND LATE RETURNS

All hired garments must be returned on the final day of the hire.

Australia Post offices typically close by 5 pm and may close earlier on weekends. Customers are responsible for ensuring timely return.

Return instructions are provided on the website and via a QR code included on the thank you card.

If a return cannot be completed on the final day of the hire, customers must contact us as soon as possible.

If a garment is not returned by the final day of the hire, late fees of $15.00 per day may apply. These may be invoiced or deducted from the deposit.

All items must be returned via an Australia Post office only. Street post boxes must not be used. Customers must obtain and retain their lodgement receipt as proof of return.

Failure to return a garment within 30 days will be classified as a non-return. The full retail replacement value of the garment will be charged as the item will be considered lost or stolen.

Valid lodgement and tracking evidence will be accepted as proof of return once confirmed.

CONDITION OF GARMENTS

All garments must be returned in the same condition they were received.

General wear from a single hire is acceptable. This includes removable dirt, makeup, fake tan and perfume scent. Where cleaning restores the garment to its original condition, the deposit will be refunded in full.

Damage requiring additional treatment or repair will be assessed upon return. This includes but is not limited to stains requiring specialist cleaning, pulls, or missing diamantes or embellishments that can be replaced. The cost of cleaning or repair will be deducted from the deposit. If these costs exceed the deposit, the remaining balance will be charged to the customer.

Damage that is irreversible and classified as beyond normal wear and tear will result in the customer being liable for the full retail replacement value of the garment. The deposit will not be refunded in these cases. This includes but is not limited to pulls, rips, holes, burns, missing diamantes or embellishments that cannot be replaced, and non-removable or major dirt, fake tan, makeup or alcohol stains.

Garments must not be altered in any way, including removable or permanent alterations.

All garments are inspected prior to dispatch and are confirmed to be in good condition.

If any damage is identified upon receipt, customers must notify us within 2 hours of the recorded delivery time.

DEPOSIT TERMS

A security deposit is required at the time of booking.

The deposit is held as security against late return, damage or loss.

Deposits are fully refundable provided the garment is returned on time and in acceptable condition as outlined in the Condition of Garments section.

Where damage occurs, cleaning or repair costs will be deducted from the deposit. If costs exceed the deposit, the remaining balance will be charged to the customer.

Where a garment is lost, not returned or damaged beyond repair, the deposit will not be refunded and additional charges may apply.

Deposit refunds are processed once the garment has been received and inspected.

NON-RETURNED ITEMS

All garments remain the property of the hire business at all times.

Where an item is not returned within 30 days of the hire end date, it will be classified as lost or stolen.

The customer will be charged the full retail replacement value of the garment.

Any outstanding late fees or additional charges may also apply.

Tracking and lodgement evidence will be used to confirm return status.

Customers must contact us immediately if any issues arise with returning a garment.

SIZING RESPONSIBILITY

Customers are responsible for selecting the correct size prior to booking.

All garments are measured flat across bust, waist, hips and length. These measurements are included in each product description. Where available, model measurements are also provided.

A size quiz is available to assist customers in selecting the most appropriate size based on their measurements and preferred fit.

If a garment does not fit upon arrival, customers may contact us and we will attempt to assist where possible. However, refunds and exchanges are not offered for sizing issues once a booking has been confirmed.

Sizing may vary between designers and styles and must be reviewed carefully prior to booking.

COURIER DELAYS

Once a garment has been dispatched, it is in the care of the courier service.

All orders are dispatched within 24 hours of booking confirmation and are shipped via express post. Delivery typically occurs within 1 to 3 business days depending on location.

Delivery timeframes are estimates only and are not guaranteed.

We are not responsible for delays caused by Australia Post or any third party courier services, including weather events, public holidays, peak periods or service disruptions.

If delays occur, assistance will be provided where possible, however liability is limited once the item has been dispatched.

CHANGES TO BOOKINGS

Changes to bookings must be requested prior to dispatch.

All changes are subject to availability and cannot be guaranteed.

Once an item has been dispatched, no changes to hire dates, delivery details or bookings can be made.

CANCELLATION POLICY

Cancellations are permitted only within 48 hours of placing a booking and only if the item has not been dispatched.

If approved within this timeframe, a store credit will be issued and the deposit will be refunded.

No monetary refunds are offered for cancellations under any circumstances.

Once an item has been dispatched, the booking is non-refundable and cannot be cancelled.

All cancellation requests must be submitted via email.

CLEANING AND HYGIENE STANDARDS

All garments are professionally cleaned and inspected after each hire.

Customers must not wash or dry clean garments at any time.

All cleaning is managed exclusively by us or approved professional cleaners.

RIGHT TO REFUSE SERVICE

We reserve the right to refuse or cancel any booking at our discretion.

This includes but is not limited to suspected fraudulent transactions, previous late returns, repeated major damage to garments or breach of these hire terms.

Where a booking is refused prior to dispatch, a full refund including any deposit will be issued.