Return Process

Thank you for hiring with us. We hope your experience has been seamless and stress free. We appreciate your support and love seeing our customers shine in our garments. Do not forget to follow us on Instagram and tag us in your photos as we always enjoy featuring our customers.

Please follow the steps below to return your garment correctly.

Return Steps

With the dress inside the provided garment bag, place the garment bag inside the postal return satchel;
Write any feedback on the thank you card provided;
Place the return shipping label over the original shipping label on the satchel; and
Seal the postal bag securely using the second adhesive seal.

Lodgement

Please lodge your return at your nearest Australia Post office only.

Do not use street post boxes under any circumstances.

Please obtain and retain your lodgement receipt as proof of return.

Return Timing

All garments must be returned on the final day of your hire period.

For example if your hire period is Friday to Monday your return must be lodged on Monday before close of business.

Please note that most Australia Post offices close at 5 pm and may close earlier on weekends. Customers are responsible for ensuring their return is lodged within operating hours.

Please refer to the Hire Policies for full details regarding late returns.