Policies

Thank you so much for choosing One Night Hanger for all your dress hire needs.
We urge all our clients to please review our policies carefully before securing your booking.
As always If you have any concerns or enquiries please reach out to us via email at hire@onenighthanger.com.au

Hire Process:

Browse our collection and secure your garment via our website: onenighthanger.com.au simply by selecting your size and hire dates.
We aim to provide quality photos, informative descriptions and size guides so our you can know if this garment is really for you. However, you can always reach out to us for assistance via email or Instagram prior to booking.

Shipping Timeframes:

  • Toowoomba Region: Free local delivery from Thursdays - Sundays.
  • All Other Regions: (Brisbane next business day available), (QLD & NSW 1 - 2 business days), (VIC & SA 1 - 3 business days), (WA 2 - 3 business days) & (NT 3 - 4 business days).

    Please allow 1 day for dispatch in addition to your regions express shipping timeframe. We unfortunately don’t ship to Internationally.

Payment & Deposit:

Please note to secure your hire you must place payment for your hire garment, refundable deposit and shipping (if applicable). Your deposit will come up as a suggestion to add to cart, we ask you to please add this to cart as we won;t but please ensure you do add this to cart aswell to secure your hire. As we will not process any orders where a deposit is not paid.

Deposit are typically 50% of the hire price and are sometime capped to remain reasonable. Your deposit will be refunded on the same day your return is received, provided the garment is returned:

  • On time;
  • In acceptable condition.

A grace period of 1 day is considered. However, this does not apply if a late return impacts a subsequent booking.

Returns & Late Fees:

Local Returns:

Will be collected from the provided address on the final day of your hire. We will get in contact with you on what time suits you best for the garment to be collected. Please ensure it is ready for collection at the agreed time.

Postal Returns:

Must be lodged at an Australia Post Office counter before close of business on the final day of your hire period.

For example: Hire Period (Friday – Monday) Return must be lodged Monday.

Please:

  • Reuse the provided postal bag with your garment inside the dust bag provided and reseal using the second seal on the bag;
  • Only return your dress at an Australia Post facility, not using a street post box;
  • Obtain a lodgement receipt for your proof of return.

Late returns incur a fee of $15 per day, which will be deducted from your deposit. Additional charges may apply if your garment remains unreceived and the late fee is valued more than your deposit.
Late fees are only incured If you return your dress after the final day of your hire period; postal delays will not be considered a late return.

Conditions of Garment:

Our pieces are hired multiple times and may on an off chance show minor signs of general wear, all garments are professionally dry cleaned after every hire. So we do not guarantee a “brand new” condition.

Minor wear such as:

  • Light stretching;
  • Slight fabric softening;
  • Loose thread.

Does not constitute a fault.

If you receive a garment with significant damages, please contact us immediately after receiving your parcel. Should you identify serious garment conditions after 2 hours of receiving your garment your enquiry may not be honoured.

Damage & Cleaning:

Please do not wash, dry, clean or attempt to treat stains yourself. Professional cleaning is handled by our team and included in your hire.

Minor Wear (Bond fully refunded):-

  • Removable perfume, light makeup transfer, or minor dirt that is cleanable.

Excessive Professional Cleaning Required (Bond not refunded):-

  • Stains such as oil, fake tan or heavy makeup that require extended professional cleaning. Any additional costs of cleaning will be charged.

 Significant damage (Bond not refunded and additional costs incurred):-

  • Tears, broken straps, untreatable stains or any irreparable damage may require replacement of the garment. In these cases, up to 85% of the Original RRP of the garment will be charged, as we understand this garment has been worn prior.

We assess all garments fairly and transparently.

If You’re Hire Doesn’t Arrive In Time:

If your booking was made at least 10 days prior to the initial day of your hire date and your garment does not arrive in time, you will receive a full refund (including your deposit & postage). Considering your garment is received unworn.

If your booking was made within 10 days of your event, we cannot guarantee delivery and a refund will not apply. Your bond will still be refunded upon successful return.

In certain circumstances, we may offer a 10% discount on your next hire at our discretion.

If You’re Hire Does Not Fit:

Please reach out to us on the same day that your garment arrives via email for our team to arrange this for you, please see your delivery method for your options.

Local Delivery: While only delivering locally from Thursday - Sunday, we will do our best to re-deliver your garment on time.

You may choose:

  • Alternative garment of the same value;
  • Alternative size (if available).

Postal Orders: You can return your garment and receive a 50% discounted replacement hire (Additional shipping costs will incur).

If the replacement garment is higher in price, the difference must be paid. If lower in price, the different is not refunded due to the original booking being held exclusively.

Try-On Service (Toowoomba Only):

Whilst we do not currently have a dedicated showroom, we offer at-home try-ons. Where we drop them to your door and may remain off site for the remaining of your try on appointment.

  • Up to three garments at a time;
  • 1 hour try on period;
  • Weekend available only.

If no garment is selected, a $15.00 travel fee applies. If you hire a garment, the try on and delivery are complimentary. You can contact us to schedule a try-on appointment via Instagram or email.
Postal try-ons are not currently available should we get enough demand for this service it may come in effect.

Cancellations:

Cancellation requests are only accepted within 14 days prior to your hire date via email.

Approved cancellations will be entitled to a store credit. However a 10% fee will be deducted from the refundable deposit. Please note we will only then refund your deposit once you place another hire and that is then received in acceptable condition.

Store Credit:

Valid for 3 years from your original hire date.